The Hawthorne Effect
Phase 3
Explore how human behavior changes when people know they are being observed, and why this matters in performance measurement, change initiatives, and continuous improvement.
Kaizen
Phase 3
Learn the philosophy and practice of continuous, incremental improvement that engages everyone in identifying problems, reducing waste, and improving processes every day.
SIPOC (Supplier - Input - Process - Output - Customer)
Phase 3
Understand how to use the SIPOC (Suppliers, Inputs, Process, Outputs, Customers) tool to clearly define process scope, align stakeholders, and improve process understanding at a high level.
Quality at the Source
Phase 3
Understand how building quality into the process empowers operators to detect, stop, and fix problems immediately, preventing defects from moving downstream.
Visual Business / Jidoka / Andon / Escalation
Phase 3
Learn how visual tools and displays make performance, problems, and priorities visible—supporting faster decision-making, accountability, and daily management.
Total Quality Management (TQM)
Phase 3
Discover the principles of TQM and how a customer-focused, data-driven, and organization-wide approach helps sustain quality and continuous improvement.
Standard Work
Phase 3
Learn how to create and sustain best-known methods through Standard Work to ensure consistency, improve efficiency, reduce variation, and support continuous improvement.